Fixed annual cost. No repair-bill surprises.
Without AMC, every computer issue is a separate quote, separate invoice, separate negotiation. With AMC, one annual contract covers unlimited reactive repair work plus scheduled preventive maintenance — plus you get direct access via Priority Support Line.
Included in every Computer AMC
- ✓Unlimited reactive repair visits for covered computers
- ✓Workshop work when needed (pickup/drop included)
- ✓Preventive maintenance visits (quarterly or half-yearly)
- ✓Cleaning, dust removal, thermal paste service
- ✓OS updates, driver management, security patches
- ✓Malware and virus cleanup
- ✓Basic user support (email setup, printing issues, etc.)
- ✓Priority Support Line — direct number, defined SLA
- ✓Monthly service reports (visits, resolutions, recommendations)
- ✓Asset register maintenance
Charged separately when needed
- —Replacement parts (unless parts-inclusive plan)
- —Physical damage from accidents (drops, spills)
- —Damage from unauthorized modifications
- —Software licenses (Windows, Office, security suites)
- —Upgrades beyond original specification
- —New equipment purchases
- —Servers, networking equipment, printers (see Full IT AMC)
- —Onsite work outside standard service area
Three coverage tiers. Same core service.
All tiers include the same reactive coverage, preventive visits and Priority Support Line. Differences are in preventive frequency, parts inclusion, and response time SLA.
Essential AMC
Base labour-only coverage. Parts quoted and billed separately. Preventive maintenance twice per year. Response SLA next business day for standard issues.
Best for: small offices, 5-10 computers, stable environment, budget-conscious.
Standard AMC
Labour + common consumables (thermal paste, cables, small components). Preventive maintenance quarterly. Response SLA same day for critical, next business day for standard.
Best for: most SMEs, 10-25 computers, mixed criticality.
Comprehensive AMC
Labour + most parts included (excluding physical damage). Preventive maintenance quarterly + monthly quick-checks. Response SLA same-day for all issues.
Best for: businesses where downtime directly costs money, older equipment fleets, high-availability requirements.
Simple math test.
If your office has 10 computers and you're paying an average of ₹2,000-4,000 per computer per year on ad-hoc repair visits and periodic issues, AMC is probably cheaper and more predictable. Plus you get:
- Cost predictability — one annual line-item instead of unpredictable per-incident invoices
- Priority Support Line — direct number that skips general enquiry queue
- Preventive maintenance — fewer surprise failures, longer equipment life
- Faster resolution — we know your equipment, your users, your setup
- Asset visibility — always know what you have, its state, its warranty
Free assessment first
We visit your office (free, no obligation), do an inventory of your existing computers, ask about pain points and usage patterns, and give you a written quote for the appropriate AMC tier. If AMC doesn't make economic sense for your situation, we'll say so — some offices are better served by pay-per-incident or by moving up to full IT AMC or Managed IT Services.
Request free AMC assessment