Repair services
Diagnosis fees: Free for most repairs. Non-refundable if a paid diagnosis was quoted upfront and the client declines the recommended repair.
Completed repairs: Repair fees are non-refundable once the work is completed and the device is returned. However, if the same issue recurs within the warranty period (typically 30-90 days), we will re-do the repair at no additional cost, per our workmanship warranty.
Cancelled repairs: If you cancel a repair after work has started, you're charged for work completed and parts ordered up to the cancellation point. Parts that have been ordered specifically for your device are non-returnable.
Parts and hardware
Manufactured parts and hardware supplied by Computer Clinic follow the original manufacturer's warranty terms — typically 1 year for consumer parts, longer for server-grade equipment. Returns for reasons other than manufacturing defect are subject to the manufacturer's return policy.
Custom-configured items (e.g., VeloSync units built to your spec) are non-returnable except in cases of defect.
Business IT engagements
Project-based work (infrastructure setup, server deployment, etc.):
- Cancellation before project start: full refund of any advance payment, minus any procurement commitments already made.
- Cancellation during project execution: charged for work completed and parts/licenses procured up to cancellation; balance refunded.
- Milestone-based payments: refunds apply only to milestones not yet started.
AMC and managed IT contracts
AMC and managed IT contracts are typically annual agreements. Early termination terms are specified in the individual contract, generally:
- Termination within initial 30 days: pro-rated refund minus setup/onboarding costs.
- Termination after 30 days: no refund of remaining contract value, but service continues to end of paid period.
- Termination for non-performance: handled per specific dispute resolution clauses in the contract.
Software licenses and subscriptions
Software licenses, subscriptions and cloud service credits procured on your behalf are subject to the vendor's own refund policy. Most software licenses are non-refundable once activated.
Data recovery
Data recovery is charged based on attempt, not outcome. Fees are non-refundable even if data recovery is unsuccessful. We disclose this upfront before beginning any recovery attempt.
How to request a refund
Contact us within 7 days of the issue arising, with details of the transaction and the reason for the refund request:
Priyank Sanghvi
Founder, Computer Clinic®
Email: priyank@computerclinics.in
Phone: +91-93276 57604
Approved refunds are processed within 7-14 business days to the original payment method.
Disputes
We prefer to resolve disputes conversationally. If you're not satisfied with a service or the initial refund response, call Priyank directly. Escalations that cannot be resolved this way are subject to the dispute resolution provisions of the Terms & Conditions.