Everything to keep your IT running — before it breaks.
Reactive-only support means you notice problems when they cause downtime. Managed IT catches most issues before users feel them, and dramatically reduces the frequency of outright failures.
Continuous monitoring
24/7 monitoring of servers, workstations, and critical network devices. Automated alerts for disk failures, memory issues, thermal problems, service failures. We often see and fix issues before users notice.
Patch management
Structured Windows/macOS updates, application patches, security patches. Tested where possible before deployment to reduce update-induced issues. Critical security patches expedited.
Endpoint security
Antivirus and EDR (endpoint detection and response) management. Threat monitoring, quarantine handling, malware cleanup when needed. Right-sized to your business risk — not enterprise-level overkill for a 20-seat office.
User helpdesk
Direct helpdesk access for users — email, phone, remote support. Priority Support Line for urgent issues. Real technicians, not overseas call queues. Response SLAs defined in contract.
Preventive maintenance
Scheduled onsite visits for physical cleaning, thermal service, cable management, general health checks. Quarterly or monthly depending on plan. Catches wear-and-tear issues before they become failures.
Documentation & reporting
Complete IT asset register maintained. Network diagrams updated as changes happen. Monthly service reports showing issues resolved, patches applied, preventive work completed. Quarterly business reviews.
Same coverage, different starting point.
Both include reactive repair coverage. The difference is what happens between issues.
Standard IT AMC
Reactive coverage. When something breaks, we fix it under contract. Preventive maintenance visits are periodic (quarterly or half-yearly).
- ✓ Reactive repair coverage
- ✓ Priority Support Line
- ✓ Scheduled preventive maintenance
- ✓ Basic asset register
- — No continuous monitoring
- — Manual patching
- — No proactive threat detection
Managed IT Services
Proactive management. Fewer issues arise because we're actively preventing them. Everything AMC covers, plus:
- ✓ Reactive repair coverage
- ✓ Priority Support Line (faster SLA)
- ✓ Frequent preventive maintenance
- ✓ Detailed asset register + lifecycle tracking
- ✓ 24/7 monitoring & alerting
- ✓ Automated patch management
- ✓ Endpoint security & EDR
- ✓ Quarterly business reviews
When managed IT makes sense.
Signs you're outgrowing AMC/reactive support:
- More than 25 users or multiple office locations
- IT downtime directly stops billable work
- You have servers or business-critical applications running
- Regulated sector — legal, healthcare, finance, or handling sensitive data
- Remote or hybrid workforce needing consistent support
- Frequent "IT emergencies" that could have been prevented
- Compliance requirements — patch levels, security posture, audit trails
Not right (yet) if:
- Under 10 seats, simple setup, stable environment — AMC is probably enough
- Budget is tight and reactive-only is acceptable
- IT is just email + browsing, not critical to daily operations
- No servers, no shared infrastructure — just standalone laptops
For these cases, Computer AMC or block-hour IT support often fits better.